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Utopia




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General Facility Maintenance




Operational

5

Upcoming Maintenances

7

Incidents Last 30 Days

6

Maintenances Last 30 Days

External Services

MS Office365

Status.io

Scheduled Maintenance

UTOPIA: ORE013 Power - Device/Replacement 20260918Planned Maintenance

Schedule

September 18, 2026 12:01AM - 6:00AM MDT

Components

Utopia

Locations

Orem, UT

Description

TICKET SUBJECT: OR013 | Power - Device/Replacement DESCRIPTION: UTOPIA Maintenance OR013 | Power - Device/Replacement CATEGORY: Power Device/Replacement MAINTENANCE START TIME: 09/18/2026 12:01 AM MDT MAINTENANCE STOP TIME: 09/18/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
Utopia Maintenance 20260918Planned Maintenance

Schedule

September 18, 2026 12:01AM - 6:00AM MDT

Components

Utopia

Locations

General

Description

DESCRIPTION: UTOPIA Maintenance Voonami 507 VPLS to EVPN conversion CATEGORY: Other Other MAINTENANCE START TIME: 09/18/2026 12:01 AM MDT MAINTENANCE STOP TIME: 09/18/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
Voonami SLC2 Water Treatment Maintenance - 20260921Planned Maintenance

Schedule

September 21, 2026 8:00AM - 10:00AM MDT

Components

General Facility Maintenance

Locations

Voonami slc2 Data Center

Description

Our West Valley City data center will undergo routine water treatment maintenance. No service disruption is expected during this maintenance
Voonami SLC2 HVAC Preventive Maintenance 20260923Planned Maintenance

Schedule

September 23, 2026 8:00AM - 5:00PM MDT

Components

General Facility Maintenance

Locations

Voonami slc2 Data Center

Description

Voonami will be undergoing regular HVAC preventative maintenance work at our West Valley City facility on 09/23/2026. There is no anticipated impact to services.
UTOPIA: Network Infrastracture Maintenance 20260925Planned Maintenance

Schedule

September 25, 2026 12:00AM - 6:00AM MDT

Components

Utopia

Locations

General

Description

DESCRIPTION: Back end network maintenance CATEGORY: Other MAINTENANCE START TIME: 09/25/2026 12:00 AM MDT MAINTENANCE STOP TIME: 09/25/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

History (Last 7 days)

Intermittent connectivity in Pilot Point, TX 20260915Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Open Infra


Locations

Pilot Point, TX



September 15, 2026 4:25PM MDT
INVESTIGATING

We are investigating reports of slow speeds and intermittent connection loss in Pilot Point, TX, and surrounding areas. We will provide an update as more information becomes available. We apologize for the disruption and appreciate your patience.

September 15, 2026 6:22PM MDT
MONITORING

We have identified the cause for the connectivity issues. We are actively monitoring the situation and will provide more information when available.

September 15, 2026 10:40PM MDT
IDENTIFIED

We are continuing to experience intermittent connectivity issues involving an upstream network provider. Customers in Pilot Point, TX, and surrounding areas may experience slow speeds or connection interruptions until the issue is resolved. We are working with the provider and monitoring the service closely. We will post further updates as information becomes available. We apologize for the continued disruption and appreciate your patience.

September 16, 2026 10:03AM MDT
IDENTIFIED

We have received an update from our upstream provider, and service has largely been restored in Pilot Point, TX, and surrounding areas. We are continuing to monitor connection stability and work with the provider to confirm that any remaining issues are resolved. We will provide another update once sustained stability is confirmed. Thank you for your patience as we work toward full resolution.

September 16, 2026 12:33PM MDT
RESOLVED

We have resolved the intermittent connectivity issues affecting customers in Pilot Point, TX. If you continue to experience problems, email us at support@voonami.com or call us at 801-995-4050. Thank you.
Service Disruption | Voonami | Application Hosting | 20260914Service Disruption

Incident Status

Service Disruption


Components

Hosting Services


Locations

Application Hosting



September 14, 2026 6:05AM MDT
INVESTIGATING

We've received reports of users having issues connecting to their Application Hosting environments. Our Operations engineers have been notified and are currently investigating the issue. We will provide further updates as soon as they become available.

September 14, 2026 11:33AM MDT
MONITORING

We have applied recovery measures to address the connection issues affecting hosted server environments and are monitoring for continued stability. If you are still unable to connect, please retry your connection and contact Voonami support at 801-995-4050 or via email to support@voonami.com if the issue persists. We will provide further updates as needed.

September 15, 2026 10:42PM MDT
RESOLVED

The Remote Desktop connection issue has been resolved, and access to Application Hosting environments should now be restored. If you continue to experience sign-in issues or disconnections, please contact our 24/7 support team at 801-995-4050 or support@voonami.com
Service Disruption | Open Infra | Pilot Point, TXPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Open Infra


Locations

Pilot Point, TX



September 5, 2026 7:50PM MDT
INVESTIGATING

Current Status: Investigating started: 1:23 PM Resolved: There is currently no estimated time of resolution Affected Infrastructure: Components: Open Infra internet service Locations: Pilot Point, TX Update: We have been alerted to an intermittent outage in the Open Infra footprint in Pilot Point, TX. We are working with our team and Open Infra to address this issue. Status Page: Status.voonami.com

September 7, 2026 7:23AM MDT
IDENTIFIED

Update - The root cause of the issue has been identified as a thermal problem. Technicians are being coordinated to repair and restore service.

September 9, 2026 10:17AM MDT
IDENTIFIED

Technicians have been dispatched, and repair work is underway. Service has been restored to most affected connections; however, some customers may remain offline or experience intermittent connectivity. We are continuing to coordinate with Open Infra and monitor recovery across Pilot Point. This incident will remain open until the remaining affected connections have been restored.

September 10, 2026 7:44AM MDT
RESOLVED

Open Infra has resolved the outage #2862. If your service is still having issues please let us know.
UTOPIA Outage | Murray, Utah 20280909Service Disruption

Incident Status

Service Disruption


Components

Utopia


Locations

Murray, UT



September 9, 2026 2:08PM MDT
IDENTIFIED

There is currently a network outage affecting customers in Murray, Utah. Here are the details: DESCRIPTION: UTOPIA Network Outage CATEGORY: Power UtilityPower/Outage START TIME: 09/09/2026 01:35 PM MDT END TIME: SCOPE OF IMPACT: Customers affected may be without service. There is currently no ETA. We will provide updates as we receive them. Thank you.

September 10, 2026 6:50AM MDT
RESOLVED

The network outage affecting the customers in Murray, Utah has been fixed. Here are the details: DESCRIPTION: UTOPIA Network Outage CATEGORY: Power UtilityPower/Outage START TIME: 09/09/2026 01:35 PM MDT END TIME: 09/09/2026 03:00 PM MDT