Partial Service Disruption
July 14, 2026 6:32PM MDT
INVESTIGATING
Open Infra is actively investigating the outage affecting some customers in Pilot Point, TX.
We will share an update as soon as we have more information.
We appreciate the patience.July 15, 2026 4:46AM MDT
INVESTIGATING
Technicians have identified the suspected cause of the interruption affecting customers along South McPherson Street and extending into nearby sections of West Aubrey Street, West McKinney Street, and West Georgia Road. We are currently investigating the issue and coordinating a response. We will provide another update as soon as more information becomes available. Thank you for your patience and understanding.July 15, 2026 10:16AM MDT
INVESTIGATING
Open Infra has provided an update regarding the outage in Pilot Point, TX 20260714:
Our personnel are currently on site investigating the issue and working to restore service as quickly as possible.
We will continue to provide updates as soon as additional information becomes available.
Thank you for your patienceJuly 15, 2026 10:55AM MDT
IDENTIFIED
We have received the following update from Open Infra:
We have identified the source of the service disruption affecting your area.
A third party contractor performing nearby ground work accidentally damaged one of our fiber lines during the relocation of a utility pole.
Our team is now actively working to repair the damage and restore your service as quickly as possible.July 15, 2026 1:00PM MDT
IDENTIFIED
Open Infra has provided an additional update regarding the outage in Pilot Point, TX 20260714:
Repair efforts are now underway. Our technicians are actively repairing the damaged cable and working to restore service as quickly and safely as possible.
We appreciate your patience and understanding and will continue to provide updates as work progresses. Thank you for your continued support.July 16, 2026 6:10AM MDT
IDENTIFIED
We have received the following update from Open Infra:
We apologize for the inconvenience and appreciate your patience.
Our technicians are continuing to work on the outage this morning, and we expect the issue to be fully resolved today.
Thank you for your understanding, and we will keep you updated as progress is made.July 16, 2026 11:14AM MDT
IDENTIFIED
We have completed the first part of the work and fixed the initial section of the fiber line.
Our technicians are currently connecting the fiber at the first cabinet to ensure everything is connected properly.
We are actively working to restore full service and will keep you updated as the installation progresses.July 16, 2026 4:02PM MDT
IDENTIFIED
We have received another update from Open Infra:
We have some great news! Our team has made incredible progress, and the physical fiber repairs are now more or less complete.
Current Status:
The vast majority of our customers are now fully restored and back online.
Only a maximum handful of individual connections remain offline as we perform final testing and synchronization.
If you are among the few still waiting for your connection to sync, please keep your equipment powered on; it should automatically reconnect shortly as we put the finishing touches on this repair.
Thank you so much for your outstanding patience and neighborly support throughout this process. We are actively working to get every single one of you back to 100%!July 17, 2026 3:40AM MDT
RESOLVED
We have received word that Open Infra has completed the repairs on the fiber lines.
If your service has still not returned please attempt a power cycle of your fiber terminal and your router.
If you still do not have service after the power cycle please contact our support team at 801-995-4050
